At Wide Way Medical Centre, we are committed to making our services accessible to everyone.
Our facilities include:
- ♿ Step-free access to the building via a wheelchair-accessible ramp.
- ♿ Accessible toilet facilities.
- 🚪 Wide doorways suitable for wheelchairs and mobility scooters.
- 🪑 Seating available throughout the waiting area.
- 🚗 Disabled parking spaces nearby.
- 🚼 Baby changing facilities.
Reasonable Adjustments
If you have a disability or additional needs, please let us know. We can provide reasonable adjustments to help you access our services, including:
- Longer appointments where clinically appropriate.
- Ground floor consultation rooms.
- Assistance for patients with mobility difficulties.
- Communication support for patients.
- Information provided in larger print upon request.
- Access to a hearing loop system.
- Permission for a family member, carer or advocate to accompany you.
- Home visits for patients who are housebound and meet the criteria.
- Flexible appointment arrangements where appropriate.
- Recording accessibility needs on your medical record so staff are aware whenever you contact us.
Communication Support
If English is not your first language or you have communication needs, we can arrange:
- Professional interpreters.
- DA languages interpreters (advance notice required).
- DA languagesTelephone interpreting services.
- Written information in accessible formats where available.
Additional Support
We encourage patients to tell us if they:
- Have a learning disability.
- Are autistic.
- Have dementia.
- Have a hearing or visual impairment.
- Experience anxiety when attending appointments.
- Need assistance with communication or understanding information.
We will do our best to make reasonable adjustments to ensure you receive appropriate care.