Contact us with eConsult
You can contact a doctor, nurse or other healthcare professional online using a website called eConsult.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 020 86231300
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Urgent appointment availability
The Same Day Team is available 8am to 6:30pm, Monday to Friday for face to face, phone and domiciliary (home visit) appointments of an urgent or emergency nature.
There is an allocated duty nurse, Monday to Friday for the morning (8am to 1pm) and the afternoon (1pm to 6:30pm).
A community rapid response team is available for the housebound (Community Services) for those at risk of admission, Monday to Friday 8am to 7pm and weekends 9am to 5pm.
Overflow appointments in the Merton Access Hubs available daily from 5pm to 8pm, Monday to Friday and 8am to 8pm on weekends.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 020 86231300
- use the eConsult service
- use your NHS account (through the NHS website or NHS App) to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointment availability
GP Extended hours appointments are available between 7:30am to 8am, Monday to Friday.
Practice Nurse appointments are available Monday to Friday from 8am to 12:30pm and 1:30pm to 5:30pm.
A clinical pharmacist specialising in diabetes provides clinics every 8:30am to 12:30pm and 2pm to 3pm.
Our healthcare assistant provides appointments from Monday to Friday, 7:30am to 12:30 and 1pm to 6pm. This includes phlebotomy, health checks, chlamydia checks, ECGs and dressings.
Enhanced access, Merton GP hubs
The Merton Access Hub is open Monday to Friday 5pm to 8pm and is open on weekends 8am to 8pm.
Urgent same day evening and weekend appointments are available at our new local hubs.
To get an appointment at a hub you will need to book in advance through your GP practice or call 111.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Getting the most out of your consultation
In Great Britain, patients on average have just seven minutes with their GP. The BMA’s Doctor Patient Partnership offers the following advice to help you use this time effectively.
An appointment is for one person only
If more than one member of your family needs a consultation, even for an identical condition, please tell the receptionist so that individual appointments can be made.
Be prepared
- Make a list of any questions / problems you wish to discuss before hand
- Take a pen & paper as you may want to note down important points
- Wear loose clothing if it’s likely you will need to be examined
- Be prepared to tell your doctor of any non-prescription medicines or supplements you are taking
- You can bring someone with you for support
During the appointment
- Don’t be afraid to ask questions
- If you don’t understand, ask your doctor to repeat it or write it down
- If you are prescribed a drug, make sure you know why it has been given to you, how long to take it for etc. Remember pharmacists are experts in medication and a very useful source of advice
- Be direct. If you have a problem that you find embarrassing or difficult to talk about, don’t leave it to the end of the appointment before mentioning it. Remember your problem is likely to a common one for your GP, who is there to help you
One problem at a time
If you have several problems it is more effective in the long run to concentrate on just one problem during the consultation than to have to rush through a list of problems. Be prepared to make another appointment so that each problem can be given the time it needs to be sorted out.
Be on time
Be on time for your appointment, or inform the surgery as soon as possible, if you wish to cancel your appointment.
Separate appointments
Make a separate appointment for each member of the family.
Under 14 year olds
Accompany under 14 year olds. If however, a young person strongly wishes to be treated without his/her parent’s involvement, his/her confidentiality will be respected.
Specialist appointments / provision
A care home ward round occurs weekly every Friday afternoon between 2pm and 6pm.
Double appointments are offered to specific patient groups which include: those with moderate to severe mental health problems, communication difficulties, severe frailty, dementia and difficulty speaking English. This list is not exhaustive.
Dedicated double appointments (Mother/Baby) for post-natal 6 week checks.
Phlebotomy appointments are available on Tuesday, Thursday and Friday mornings, this includes domiciliary appointments. We are offering blood test appointments for urgent blood tests only.
Social prescribing appointments are available on Thursdays.
Nurse or healthcare assistant appointments
Our practice nurse and health care assistant deal with blood pressure checks, diabetic and asthma monitoring, dressings, ear syringing, some family planning advice, flu vaccinations, prevention of heart disease. Immunisations, tetanus boosters, travel injections, and well-person and over 40 health checks.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 020 86231300 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
A community rapid response team is available for the housebound (community services) for those at risk of admission, Monday to Friday, 8am till 7pm and weekends, 9am till 5pm.