Complaints
As of 1 July 2023, the patient (or their nominated representative) may now submit a complaint either to the ICB or to the organisation that has been commissioned by the NHS to provide a service.
We value our patients and we take all complaints seriously. We strive to provide the best possible care and service to all of our patients.
We are committed to providing a fair, transparent, and timely complaints process and we welcome any feedback or suggestions that our patients may have.
If you have a complaint, please contact us directly and we will do our best to discuss the issue with you and resolve it as quickly and efficiently as possible.
We will review all complaints carefully and respond to them in a timely and professional manner. Our response will provide a description of the complaint, the steps we have taken to investigate it, and the resolution we have reached.
If you have any questions or need assistance with making a complaint, please do not hesitate to contact us via reception on 0208 623 1303 or email swlicb.correspondenceh85029@nhs.net.