Statement of Intent
There are four partners:
- Dr Sayanthan Ganesaratnam – MBBS BSc MRCGP PG Cert Diabetes PG
Cert ME (Senior Partner)
- Dr Sellappah Ganesaratnam – MBBS MRCP MD
- Dr Mohan Sekeram – MBBS BSc MRCGP PG Cert ME
- Dr Annie Murphy – MBBS MRCGP FSRSH
Other regular GPs:
- Dr Maleeha Kirmani – MBBS MRCGP MRCS
- Dr Joanna Bennett – MBBS MRCGP
Our Mission and Vision
Our mission is to improve the health and wellbeing of our patient population, their families and carers. We want to deliver care with skill and compassion that is holistic, patient centred and coordinated. We aim to ensure high quality services are delivered every time, all the time. This is fundamental to high quality primary care. We want the Practice to protect people’s health, wellbeing and human rights; enabling them to live free from harm, abuse and neglect. We aim to be aware of the risks to the quality of services, to promote patient safety and react swiftly to any emerging issues. We are committed to ensure that this care is provided with sensitivity and takes into account, the best and latest clinical evidence that is available both in treating our patients and in providing preventative services to keep our patients in the best possible health.
We will listen to patients’ concerns and respond compassionately and quickly and we will listen to what our patients are telling us. It is important to learn from things which don’t go well so that they don’t happen again. We need to support our staff and will invest in their learning and development to provide the best possible care which is safe, personalised and effective for our patients. We will provide leadership and support to all our staff. This is important so that our clinical and non-clinical teams feel valued and ensures excellent and consistent services are provided.
Our vision is that of a provider truly embedded within the population we serve building resilience in our local communities and improving their health and well-being. To achieve this we must work in partnership with patients, carers and key stakeholders across our local health system including other providers, the CCG and voluntary sector. We are also a part of East Merton Primary Care Home, a network of practices and an example of an NHS England new care model and approach which aspires to the quadruple aims of health and care. This fosters a collaborative approach with other keypartners focusing on population health within a local geography serving 30,000 to 50,000 patients.
- Working together for patients – Patients come first in everything we do. We fully involve patients, staff, families, carers, communities, and professionals inside and outside the NHS. We speak up when things go wrong.
- Respect and dignity – We value every person, whether patient, their families or carers, or staff as an individual, respect their aspirations and commitments in life, and seek to understand their priorities, needs, abilities and limits. We take what others have to say seriously. We are honest and open about our point of view and what we can and cannot do.
- Commitment to quality of care – We earn the trust placed in us by insisting on quality and striving to get the basics of quality of care, safety, effectiveness and patient experience right every time. We encourage and welcome feedback from patients, families, carers, staff and the public. We use this to improve the care we provide.
- Compassion – We ensure that compassion is central to the care we provide and respond with humanity and kindness to each person’s pain, distress, anxiety or need. We search for the things we can do, however small, to give comfort and relieve suffering. We find time for patients, their families and carers, as well as those we work alongside. We do not wait to be asked, because we care.
- Improving lives – We strive to improve health and wellbeing and people’s experiences of the NHS. We cherish excellence and professionalism wherever we find it in the everyday things that make people’s lives better as much as in clinical practice, service improvements and innovation. We recognise that all
have a part to play in making ourselves, patients and our communities healthier.
- Everyone counts – We maximise our resources for the benefit of all our patients, and make sure nobody is excluded, discriminated against or left behind. We accept that some people need more help, that difficult decisions have to be taken, and that when we waste resources we waste opportunities for others.
Our Aims and Objectives
- To provide high quality, safe, professional Primary Medical Services to our patients
- To focus on disease prevention by promoting health and wellbeing and offering care and advice to our patients
- To work in partnership with our patients, their families and carers towards a positive experience and understanding, involving them in
decision making about their treatment and care
- To be a learning organisation that continually improves what we are able to offer patients.
- To treat patients as individuals and with the same respect we would want for ourselves or a member or our families, listening and supporting people to express their needs and wants and enabling people to maintain the maximum possible level of independence, choice and control
- To work in partnership with other agencies to tackle the causes of, as well as provide the treatment for ill health and where appropriate involve other professionals in the care of our patients.
- To encourage our patients to communicate with us by joining our Patient Participation Group, talking to us, participating in surveys,
and feeding back and on the services that we offer
- To ensure all staff have the competency and motivation to deliver the required standards of care ensuring that all members of the team have the right skills and training to carry out their duties competently
- To take care of our staff offering them support to do their jobs and to protect them against abuse
- Have a zero tolerance of all forms of abuse.
- To provide our patients and staff with an environment which is safe and friendly
- To operate on a financially sound basis.