Things are getting back to normal – why isn’t my GP?!
The pandemic is not over.
GP practices are open but are working differently in order to protect patients and staff.
In order to protect the most clinically vulnerable people who are in contact with our health services, some physical distancing requirements remain in place.
How are practices working now?
We no longer operate a walk in system, whereby patients have to queue or call at 8am every morning and wait inside the surgery to be seen.
Patients who require an appointment can contact the practice in three ways:
Telephone: 0208 623 1300. Our lines are open Monday-Friday 8am-6.30pm.
In person: Our doors are open Monday-Friday 8am-6.30pm.
Our friendly reception team will process your appointment request and offer you the first available appointment to fit your needs.
Why do receptionists ask personal questions?
GP reception staff are vital members of the practice team and treat all information as confidential.
They ask questions to ensure that patients are directed to the best support. They have been trained to ensure the patients are seen by the most appropriate member of the team and ensure GPs can prioritise the patients with the greatest clinical need.
What is Triage?
Our experienced reception team work will request the reason for your appointment and arrange a suitable appointment. They will ask questions to establish whether the case is a medical emergency and provide support for he patient.
How do we triage?
Duty clinicians will look at all the information available and make an assessment about what type of appointment to offer loosely based on:
- Hear it – phone consult,
- See it – video consult
- Feel it – face to face appointment.
Where else can I get help?
NHS UK has a wealth of information to help you help yourself: www.nhs.uk
Community Pharmacists (chemists) can help with many common ailments and illnesses and can prescribe some medicines too.
What about emergencies?
If you have a life-threatening emergency emergency, then you should call 999 and ask for an ambulance.
If you need emergency care but are not in imminent danger then you should call 111.
Please be patient. Please be kind.
All our Health Services are under enormous pressure and our staff are working extremely hard. We are open and here if needed. Please work with us to help ensure you get the right care, in the right place and at the right time by the appropriate health professional for your needs.
Please treat those who are trying to help you with respect and kindness.